Second, you should review the list of transactions made on the account, such as purchases or sales of content. Be aware that you may be asked to send payment details previously used to make purchases from the account. If you’re unable to regain access to your account (for example, the cybercriminal has modified some of your data), you’ll need to directly contact Steam’s customer support and provide proof of account ownership, as detailed here. While you’re at it, make sure to avoid these password mistakes. It’s important to ensure that the new password is not related to your old password and that it is unique and strong. Doing so will also terminate all current user sessions on all devices, including those you didn’t start yourself. This can be done in the Steam app or here on the Steam website. When you realize, either thanks to login alerts or due to suspicious account activity, that someone else has accessed your Steam account, the first step is to remain calm.įirst of all, change the password to your account – regardless of whether the criminals have already changed it or not. What to do if your Steam account has been hacked In this article, we’ll look at what you can do if your Steam account has been raided by someone else. Steam’s customer support receives more than 20,000 requests daily that concern security-related problems or come from people who have lost access to their accounts. Cybercriminals often use social engineering tactics to hijack other people’s gaming accounts and sensitive information that they can sell in underground forums or use it to carry out scams. One wildly popular gaming platform is Steam and, sadly, not just among gamers. A recent poll by ESET Latin America found that one in every three gamers have experienced a scam attempt on a videogaming platform. This, together with its irresistible allure for ever younger and younger gamers, has contributed to an increase in scams and cyberatacks targeting the platforms and their users alike. In fact, it is estimated to reach a market value of $197 billon by the end of 2022 and surpass $250 billon by 2025. The videogaming industry doesn’t stop growing.
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